Experience & Expertise
International Exposure
Worked across UAE and Kuwait with brands such as Starbucks Coffee, Costa Coffee, Barista Coffee, Wendy's, and Slim Chickens, focusing on systems, operational alignment, and multi-location execution.
Focused on standardising operations across outlets, improving coordination between teams, and ensuring consistent delivery across different environments and markets.
Leadership & Technology
Led business technology and operational initiatives with organisations including Wendy’s and Jamie Oliver Restaurants.
Focused on aligning systems with business operations, improving process consistency, and supporting scale through structured implementation.
Work included driving operational efficiency, strengthening control mechanisms, and ensuring that technology supported business needs rather than complicating them.
Operations Foundation
Built strong operational fundamentals in customer service, team management, and daily business execution with organisations such as McDonald’s and Barista Coffee.
Worked closely with frontline teams, gaining first-hand understanding of how operations function under real-world pressure — including staffing, service delivery, and consistency.
My experience spans three stages:
Selected Work
Multi-location Operations Standardisation
Standardised operational processes across multiple outlets to improve consistency and control.
Technology Alignment with Business Operations
Aligned systems with business workflows to support scalability and reduce operational friction.
Compliance and Process Structuring
Strengthened compliance frameworks and internal processes to improve governance and reduce risk.
Operational Efficiency Improvement
Identified process gaps and implemented structured improvements to enhance day-to-day execution.
Scope of Work
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Multi-location operations management
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Business process improvement and standardisation
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Technology implementation and alignment
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Compliance and control frameworks
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Cross-functional coordination