Experience & Expertise
With over 25 years of global experience across India, and the Middle East, I’ve led end-to-end business technology transformations for some of the world’s most iconic F&B brands — including McDonald’s, Starbucks, Costa Coffee, Wendy’s, Jamie Oliver Restaurants, Barista, and Slim Chickens.
Starting from ground-level operations and evolving into strategic leadership, my journey bridges the worlds of service excellence and enterprise-grade technology. I’ve built and scaled digital infrastructures for multi-brand formats, enabling franchise operations, cloud kitchens, and omnichannel ordering ecosystems.
My core expertise lies in aligning operational goals with scalable tech solutions — whether that’s designing efficient SOPs, implementing POS and ERP systems, automating workflows, or integrating third-party delivery and CRM platforms. I specialise in transforming fragmented processes into seamless digital experiences.
Key Competencies
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Digital Transformation for QSR & Cloud Kitchen Businesses
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Enterprise Systems Strategy & ERP Integrations
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Process Optimisation & SOP Development
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Multi-location POS Deployments & Vendor Control
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CRM, Loyalty, and Order Aggregator Tech Stacks
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Cross-functional Leadership & Franchise Enablement
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Workflow Automation & Data-led Decision Making
Whether you’re scaling your brand, optimising operations, or looking to digitize customer touchpoints — I bring a rare mix of strategic foresight and practical execution that turns ideas into action.