Skills & Expertise
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Business Technology Leadership
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F&B Industry Technology Expertise
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Business Process Improvement
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IT Project Management
Work Experience
July 2022 - Present
New Delhi, India
January 2019 - February 2023
New Delhi, India
April 2010 - October 2018
Kuwait
January 2006 - April 2010
Kuwait
Decemer 2002 - October 2005
Dubai, UAE & New Delhi, India
April 2000 - October 2002
Noida, UP, India
Head of Business Technology
Jamie Oliver Restaurants
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Driving business technology strategy across restaurants and cloud kitchens.
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Leading initiatives in digital innovation, technology cost optimisation, and process improvement.
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Supporting future-readiness for the brand through tech-driven scalability.
Head of Technology
The Wendy's Company
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Built and led the Technology department for Wendy's India operations.
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Oversaw digital transformation initiatives, POS upgrades, delivery aggregator integrations, and cloud tech migration.
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Helped the brand scale faster with technology-backed operations.
Project Manager
Costa Coffee, The Wendy's Company, & Slim Chickens
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Led major IT and operational projects across three international F&B brands.
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Rolled out POS systems, implemented CRM tools, optimised back-end inventory systems.
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Developed strong expertise in multi-outlet technology integration and operational scaling.
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Worked closely with C-suite teams on business process improvements.
Application Systems Supervisor
Starbucks Coffee
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Moved into IT systems management for store operations.
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Managed POS systems, backend reporting, and application support across multiple outlets.
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First major step into combining F&B operations with IT systems expertise.
Manager
Barista Coffee Company
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Transitioned into coffee retail and café operations across India and the UAE.
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Gained experience in front-line operations, new store setups, and customer engagement strategies.
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Began collaborating with technology teams for POS and sales reporting.
Floor Manager
McDonalds
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Laid the foundation of operational excellence and customer service in a fast-paced environment.
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Learned team management, process discipline, and service quality fundamentals.
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Built a strong base in structured operations — a hallmark of global QSR brands.